Prior to the Storm: Key Preparatory Measures
In-House Tasks
Ensure that your team members, both admins and users, are familiar with your outage communication tools and have access to them.
Coordination with External Parties
- Contact your outage communication service provider, like KUBRA, and let them know of anticipated outages due to an incoming storm.
- Pause any technology updates, software maintenance, code changes, and/or support requests to your outage communication solutions.
- Establish communication channels with local emergency management agencies, collaborating closely to prioritize the safety of your constituents.
Customer Focused Communications
- Utilize a tool like Notifi to send a broadcast message, keeping customers informed about the incoming storm, the potential impact, and preparations they should take to prepare and stay safe.
- Explain the restoration process to your customers and why critical infrastructure, like hospitals and treatment plants, will be prioritized.
- Encourage the use of your outage map so customers may receive outage information as needed, reducing call volume at customer care centers.
