During the Storm: Critical actions to take

Coordination with External Parties

Depending on the storm's severity, work with your service provider to have a developer available on call to troubleshoot any issues that can affect outage communications during the storm.

Customer Focused Communications

Regularly update your customers on estimated restoration times, crew status, the area affected, and other outage information that may be relevant to them.

Fast Fact: 2021 TX Winter Storm