Table of ContentsDefensive PlaysContinue readingDefensive Play #1: Deliver a Well-Designed BillDefensive Play #2: Create a Frictionless Payment ExperienceDefensive Play #3: Offer Flexible Billing and Payment OptionsOffensive PlaysContinue readingOffensive Play #1: Promote Financial Assistance Programs in Unique WaysOffensive Play #2: Embrace Personalized, Omni-Channel CommunicationsOffensive Play #3: Use Data Analytics To Turn Late Payers Into On-Time PayersRun the Game TapeContinue reading