Eversource & KUBRA: Elevating Customer Satisfaction Together
Eversource is dedicated to serving neighborhoods by working toward a better tomorrow. Nearly 10,000 employees provide safe, reliable, sustainable electric, gas, and water services across Massachusetts, Connecticut, and New Hampshire. With roots tracing back to the mid-19th century, Eversource is New England’s largest energy delivery company. The focus remains on empowering its 4.4 million customers and their communities while advancing a sustainable future for New England.
“[KUBRA is] bringing data to the table that we weren't even aware of. We moved to 80% satisfaction consistently. KUBRA is a partner in that.”
Penni McLean-Conner, Chief Customer Officer, Eversource
“They provide great technology that helps us communicate with our customers -- so they can have peace of mind and get on with their day.”
Elizabeth Jones, Director, Digital and Technology, Eversource
“It was definitely a harmonious partnership between KUBRA and Eversource. It certainly changed the paradigm of how I work with partners.”
David Zarraga, Senior Product Owner, Eversource
