Powering Change: Atmos Energy’s Customer-Centric Innovation

As the country’s largest natural gas-only distributor, Dallas-based Atmos Energy Corporation excels in delivering reliable and affordable natural gas services. Atmos Energy is committed to safety and innovation, serving over three million customers in over 1,400 communities across eight southern states. The company is actively modernizing its infrastructure and investing in environmental sustainability and community well-being. Managing proprietary pipeline and storage assets, it operates one of Texas’s largest intrastate natural gas pipeline systems, epitomizing its dedication to excellence and safety in the energy sector.

By partnering with KUBRA, Atmos Energy transformed its bill print communications. Bills became more engaging, with dynamic messaging and visually appealing full-color prints. The improvements made the documents easier to understand and navigate. An online survey revealed that 90% of Atmos Energy customers found the redesigned bill and email significantly or somewhat improved, with many expressing satisfaction with the new bill design. Explore the details of these improvements to see how they enriched the overall customer experience.